From BPL to BPO tribal youths break all stereotypes to enter urban jobs

seventy two tribal youths,all from below poverty line(BPL)families, are all set to take up commercial back office and customer care jobs after being trained for a year at a business process outsourcing (BPO) unit. A total of 88 tribal youths from Chhota Udepur mastered various data entry software such as content Management System (CMS) and Microsoft Outlook.What's more they also learnt globally accepted Spoken English in a short time.

Now, this first tribal BPO is handing business operations for Panchmahals Dairy, Sabarkantha DAiry and Baroda Dairy. The brainchild of Tribal Development Department
(TDD) and the Vadodara based Shroff foundation, the BPO has trainees who come from far-flung areas covering distances of up to 40 km. some even walk for 2-3 km to reach the training center at 9 am everyday and swipe their identity cards on an attendance device, just like their affluent counterparts in the metros.
Akhileshwar Singh, Manager (operations) said: " WE started with100 trainees from various areas. But some of them opted out because of family issues or
transportation hassles.But with a sense of discipline while keeping tribal sensibilities in mind, we have been able to handle our first pilot project with Panchmahal Dairy, which we finished successfully in April this year.
The Indian Express,May 13,2009

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